At CemaRose, we are dedicated to providing exceptional service and ensuring your satisfaction. This Service Policy outlines our practices regarding ordering, shipping, returns, and customer support.
Ordering
- Product Availability: All items are subject to availability. We strive to keep our inventory updated, but cannot guarantee stock at all times.
- Order Confirmation: After placing an order, you will receive a confirmation email with your order details. Please check for accuracy and contact us if needed.
Shipping
- Processing Time: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Methods: We offer several shipping options, including standard and expedited shipping. Shipping costs will be calculated at checkout based on your selected method and delivery address.
- Delivery Times: Estimated delivery times will be provided at checkout. If you experience any delays, please contact us at service@cemarose.store.
Returns and Exchanges
- Return Policy: We accept returns within 30 days of the purchase date. Items must be unused, in their original packaging, and include all accessories.
- Return Process: To initiate a return, contact our customer service at service@cemarose.store for instructions.
- Refunds: Refunds will be processed within 7-10 business days after we receive your returned item.
Customer Support
- Contact Us: For any questions or assistance, please reach out to our customer service team at service@cemarose.store. We aim to respond within 24-48 hours.
- Feedback: We value your feedback and encourage you to share your experiences to help us improve our services.